Shipping & Returns

Delivery Information

Online Meats delivers to suburban towns in the North and South Islands of New Zealand. The NZ Courier post fee is added to your meat purchase to give you a clear picture of the meat cost and the delivery cost. Unfortunately, Courier Post does not Guarantee timely delivery to rural addresses. As a result, we do not deliver to RURAL addresses as the packaging isn’t designed to keep product chilled for greater than two days.

You must live in our delivery area to order. Please take care when specifying your delivery address as refunds will not be given if you enter an address incorrectly. If you will not be home when the order is to be delivered, please make an alternative arrangement and leave specific delivery instructions on the checkout page for our courier provider to follow. Ownership of the products transfers to you once the product is delivered in accordance with your delivery instructions. We will always try to accommodate special requests, but you must call Online Meats prior to ordering to ensure that your special requests can be met. If you are unsure whether we can arrange delivery to your address, please call us or send us an email and we will be happy to check your address. Alternatively, you can check on NZ Post’s ‘address checker’ on the NZ Post website.

Delivery Times

All of our deliveries are made using Courier Post from Tuesday to Friday between 9am and 6pm Cancellation of Order Policy

If you have made a mistake and would like to cancel an order you must notify us prior to the dispatch of the goods. Any cancellation of orders must be communicated to customer service via email and a cancellation and restocking fee of $8 will be charged to your credit card. If you have any questions regarding charges to your credit card please phone on Online Meats on 09 634 0597 or email us at info@onlinemeats.co.nz

Returned Products Policy

Products ordered in error or change of mind purchases after goods receipt cannot be returned due to food safety and hygiene requirements. If items you have purchased products through Online Meats and you believe they have been damaged, are faulty or spoiled at the time of delivery, we will endeavor to investigate and sort out the issues and comply with our obligations under the Consumer Guarantees Act 1993. All requests for credits/refunds must be lodged via email with customer service within 48 hours from delivery of the goods. Claims for credits/refunds that fall 48 hours after delivery will not be accepted.

Refunds/Credits Policy

If you consider that any Products sent to you are damaged, defective or fail to comply with the quality explained on the Online Meats website, you can notify us via email and we will investigate the received digital or physical evidence of the defective Product. We will endeavor to notify you of the outcome of the investigation as soon as we can, and should a claim be upheld we will credit you customer account for the amount of the damaged or faulty product. Please take care when specifying your delivery address as refunds or credits will not be provided for if you enter an address incorrectly. Ordered in error or change of mind purchases after goods receipt cannot be returned and refunded due to food safety and hygiene requirements. If you request a refund for any other reason, you can request a refund by email to info@onlinemeats.co.nz and we will consider each request at our reasonable discretion and comply with our obligations under the Consumer Guarantees Act 1993. All requests for credits/refunds must be lodged via email with customer service within 48 hours from delivery of the goods. Claims for credits/refunds that fall 48 hours after delivery will not be accepted.