Shipping policy

To ensure you receive the freshest and highest quality all our meat is cut fresh to order by our In-House Master Butchers. For Auckland Metropolitan Area, we deliver Monday to Friday same day delivery with Urgent Couriers, if you order before 6.00am. Orders received after 6am Friday and over the weekend will be delivered on Monday.

For Waiheke, Warkworth, Mangawhai, Waiuku, Hellensville, Kumeu, some parts of Pukekohe and Papakura, and other Wider Auckland regions (i.e. Northshore areas like Orewa, Silverdale, Whangaparaoa) , as well as the rest of the North Island regions, we deliver Tuesday to Friday.

Unfortunately, New Zealand Post does not guarantee timely delivery to rural addresses. As a result, we do not suggest delivery to RURAL addresses; instead, we suggest you get your order delivered to a friend/family member or your work, or sign up with NZ Post Parcel Collection Service.

 

Delivery Address & Responsibility

Please double-check your delivery address when placing an order, as we cannot provide refunds for errors in the address details. If you expect to be unavailable at the time of delivery, please arrange for an alternative option and provide clear delivery instructions on the checkout page. This ensures that our courier can follow your directions without any issues.

Once your order has been delivered according to your instructions, ownership of the products transfers to you. If a redelivery is required due to an incorrect address or failed delivery attempt, an additional delivery fee will apply.

Customers are not permitted to rebook or request redelivery directly with the courier. All redelivery requests must go through Online Meats so we can manage the process and apply any applicable fees accordingly.

If you have special requests regarding your order or delivery, please contact Online Meats before placing your order to confirm if your request can be accommodated. This helps us ensure we can meet your needs.

If you are unsure whether we can deliver to your address, don’t hesitate to reach out to us via phone or email, and we will be happy to assist. Alternatively, you can use NZ Post’s ‘address checker’ tool on their website to verify your address before placing an order.

 

Courier Delays & Delivery Responsibility

Once your order has been dispatched from our depot, the delivery process is managed by our courier partners. While we aim for timely delivery, any delays caused by the courier network are unfortunately beyond our control.

We understand how important it is to receive your order on time, and we want to assure you that we actively monitor all deliveries and follow up with the courier teams to resolve any issues as quickly as possible.

We kindly ask for your patience and understanding should a delay occur. If your parcel is affected, please check the condition of the products upon arrival and contact us immediately if there are any concerns — we’re always here to help.

Please note: Any self-redirected NZ Courier Post parcel may result in an additional delivery delay, and all delays, risks, or consequences arising from a self-redirect are the responsibility of the customer. As our products are perishable, redirected parcels may be disposed of due to expiry. If you need to change your delivery address, please contact us as soon as possible so we can try to assist before dispatch.

 

Delivery Information

Our deliveries are made using New Zealand Post (parcel signature not required by default) from Tuesday to Friday between 8am and 5pm, and Urgent Couriers between 1.00pm and 9.00pm.

Delivery Information for Wider AKL areas & regions outside of Auckland:

  • Order before Monday 6am – Process Monday - Deliver Tuesday
  • Order before Tuesday 6am – Process Order Tuesday -Deliver Wednesday
  • Order before Wednesday 6am –Process Order Wednesday -Deliver Thursday
  • Order before Thursday 6am–Process Order Thursday -Deliver Friday 
  • Orders received after Thursday 6am, Friday, Saturday or Sunday will be processed on Monday and delivered Tuesday

Delivery Costs for South Island:

  • Orders weighing up to 5kg: $30.50
  • Orders weighing over 5kg and up to 10kg: $46
  • Orders weighing over 10kg and up to 15kg: $61.50
  • Orders weighing over 15kg and up to 20kg: $92
  • Orders weighing over 20kg: $120

 

Great Barrier Island Delivery

Important Update:
Due to unforeseen operational issues, the NZ Courier Post delivery option to Great Barrier Island has been discontinued at the moment until further notice.
At this stage, the Barrier Air delivery option is the only available method for orders to this location.

Please refer to the guide below for instructions on how to place your order using the Barrier Air option.

Guide on Placing Order for Barrier Air option:

  • When placing your order, please ensure that you provide your name and phone number upon checkout.
  • Please use Barrier Air Domestic Counter in the 'company' column
  • Shipping address made to Barrier Air - 2 Andrew McKee Avenue, Auckland Airport, Auckland 2022.
  • Please select Evening Express Delivery $12.50 for the shipping options. Don’t worry—we’ll dispatch your parcel before noon to reach Auckland Airport on the same day.
  • Important: Barrier Air will apply additional charges upon parcel arrival at Great Barrier Island. These fees are payable directly to Barrier Air.


Click and Collect

  • Click and Collect Orders placed before 6am will be ready for collection later the same day, Monday to Friday.
  • We are not able to provide Click and Collect or delivery at weekends.
  • You will receive an Email or Text to advise when it is ready for Collection.
  • Please collect your order before 3:30PM.

At Online Meats, we strive to provide seamless communication and exceptional service to ensure our customers have a smooth shopping experience. To help us achieve this, we have outlined the following policy regarding contact information and Click & Collect order collection:

Accurate Contact Information:
Customers are responsible for providing accurate and up-to-date contact information, including phone numbers and email addresses, at the time of placing their order. This ensures we can notify you promptly when your order is ready for collection or if there are any updates regarding your purchase.

Notification and Follow-Up:

  • Online Meats will send a notification (via text or email) once your order is ready for collection.
  • If you do not receive a notification within the expected timeframe (the next working days after your order placed), it is the customer's responsibility to follow up with our team to confirm the status of their order.
  • You can reach us at 09-6660563 or info@onlinemeats.co.nz during business hours for assistance.

Order Collection Timelines:

  • All orders are advised to be collected by the next working day after the order is placed to ensure the freshness and quality of perishable products.
  • Online Meats cannot be held liable for perishable items that are not collected on time due to missed notifications or delays in communication.

Uncollected Orders:

  • If an order remains uncollected beyond 7 days after receiving 'Ready to Pick-up' notification, the items will be safely disposed of in compliance with food safety regulations.
  • Refunds or replacements will not be issued for uncollected orders resulting from incorrect contact details, lack of follow-up with our team, or failure to collect the order before disposal (7 days after receiving 'Ready to Pick-up' notification).

Contact Updates:
Customers are encouraged to update their contact details with us promptly to avoid any miscommunication for future orders.

 

Cancellation of Order Policy

If you have made a mistake and would like to cancel an order you must notify us prior to the dispatch of the goods. If you have any questions, please phone on Online Meats on 09 634 0597 or email us at info@onlinemeats.co.nz

Returned Products & Refunds/Credits Policy

Kindly refer to the Refund policy link: https://onlinemeats.co.nz/policies/refund-policy